Privacy Policy | Toronto Tour Guide Services

Last Updated: October 20, 2023

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our tour guide services.

1. Information We Collect

1.1 Information You Provide to Us

We collect the information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include:

Name, email address, phone number, and other contact information
Billing information when you book a tour
Communications with us, including feedback and reviews
Tour preferences and special requirements
Demographic information (optional)

1.2 Information We Collect Automatically

When you use our website or services, we automatically collect:

Device Information: Information about your browsing device, including IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and clickstream data
Usage Information: Details of your visits to our website, including the pages you view, links you click, and other actions taken within our services
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. See our Cookie Policy for more details

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process and manage tour bookings
Communicate with you about our services, including confirmations, updates, and customer support
Personalize your experience and deliver content and product offerings relevant to your interests
Send you marketing communications (subject to your consent)
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with our legal obligations

3. Sharing and Disclosure

We may share your information in the following circumstances:

With service providers and partners who perform services on our behalf
To comply with law, legal process, or governmental request
To protect the rights, property, and safety of our company, our users, and the public
In connection with a business transfer, such as a merger, acquisition, or sale of assets
With your consent or at your direction

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it so that it no longer identifies you.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request a copy of the personal information we hold about you
Correction: You can ask us to correct inaccurate or incomplete information
Deletion: You can ask us to delete your personal information in certain circumstances
Objection: You can object to our processing of your information in certain circumstances
Restriction: You can ask us to restrict the processing of your information
Data Portability: You can ask for a copy of certain information in a machine-readable format
Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent to process your information

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

6. International Data Transfers

We are based in Canada and process information on servers located in Canada. We may also transfer your information to service providers and partners in other countries, including the United States. By using our services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than your country.

7. Security

We implement reasonable security measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

8. Children's Privacy

Our services are not intended for or directed to individuals under the age of 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: 15 Mercer St, Toronto, ON M5V 1H2, Canada

Phone: +1 (416) 955-6060